Cancellation & Refund Policy

At Nowhere in Particular, we aim to offer complete clarity and transparency across all our services and products. Because we offer both consulting services and instant digital downloads, different refund and cancellation rules apply to each, as detailed below.

Your Statutory Rights

If you are a consumer in the UK or EU, you have a legal right to cancel an online purchase within 14 days. Nothing in this policy affects your statutory rights.

• Consulting: you may cancel within 14 days of purchase. If you asked for your sessions to start within that period (by ticking the box at checkout), we will refund you minus a proportionate amount for any part of the service already provided. Once the service has been fully provided, the right to cancel no longer applies.
• E-books: at checkout you agree to immediate access and acknowledge that you lose the right to cancel once the download starts.

1. Consulting & Advisory Services

Because our mentors dedicate significant time to reviewing your intake form and preparing custom strategies before each call, the following rules apply to all of our plans. For plans with more than one call (The Traveller and The Resident), they apply to each call separately.

Cancellations and refunds

• 48+ hours' notice before a scheduled call: you are eligible for a 100% refund for that call (minus any non-refundable payment processing fees charged by card processors).
• 24–48 hours' notice before a scheduled call: you are eligible for a 50% partial refund for that call.
• Under 24 hours' notice or no-shows: non-refundable. If you fail to join your scheduled call within 15 minutes of the start time without prior notice, the call will be marked as a no-show and forfeited.

Plans with more than one call

• Before your first call: you can cancel your whole plan with 48+ hours' notice for a 100% refund (minus payment processing fees).
• After your first call: you can cancel the rest of your plan at any time with 48+ hours' notice before your next call. We will refund the calls you have not yet had (each valued as an equal share of your plan price), minus a 10% administrative fee on the refunded amount.
• Prefer to pause? Instead of cancelling, you can pause your plan and use your remaining calls within 12 months of purchase.

If you cancel within 14 days of purchase, your statutory rights (above) apply wherever they give you more.

Rescheduling

• 24+ hours' notice: you may reschedule your session at no extra charge using the link in your booking confirmation email.
• Under 24 hours' notice: rescheduling requests made less than 24 hours before your call incur a £30 administrative re-booking fee to cover reserved calendar availability.

Emergencies

Life happens. If you need to cancel or reschedule at short notice because of a genuine emergency, such as illness, a bereavement or travel disruption, please let us know as soon as you can. We will waive the fee or offer a free reschedule once, at our discretion.

Provider cancellations

If Oli or Conner must reschedule due to an emergency or travel disruption, you will be offered your choice of priority re-booking or a 100% refund.

2. Digital Products (E-books, Guides & Downloads)

All sales are final: due to the instant delivery of digital files (e-books, downloadable PDFs, checklists and templates), all sales of digital products are non-refundable once downloaded or accessed.

Corrupted or defective files: if you have technical issues downloading your e-book or receive a corrupted file, please email info@nowhereinparticular.org with your order number and we will resend a working copy right away.

3. How to Request a Refund

To cancel a consulting call or resolve a download issue, email info@nowhereinparticular.org or use our contact form. Please include your full name, your order number or booking email, and the reason for your request.

Refunds are processed back to your original payment method within 5–10 business days of approval, depending on your card issuer or bank.